Another friendly face

Whitelist Directions

Since your ISP probably uses some type of spam filter we ask that you add us to your trusted list of senders, contacts or address book.  All also known as whitelisting.

If you do not see an email from Vietnam Battlefield Tours in your inbox, due to the overzealous filtering by ISPs our e-mail may have mistakenly been sent to your spam folder.  Please open your spam folder look for it there, open it and mark it as "not spam"...

Click the link to your ISP or email client to Whitelist Preferred Customer Email List, from: Vietnam Battlefield Tours.

ISPs:
Email Clients:
Spam Filters:



AOL

To make sure email gets delivered to your AOL inbox, you must add the email address or corporate domain of the sender to your Address Book or Custom Sender List.

  1. Click the "Spam Controls" link on the lower right side of your inbox screen.
  2. When the "Mail & Spam Controls" box appears, click the "Custom sender list" link.
  3. Choose the "allow email from "newsletter@vietnambattlefieldtours.com" option.
  4. Add the domain or email address you would like to receive mail from, then click "Add."
  5. Click "Save.


AOL Web Mail

If using AOL web mail replying to an email from Vietnam Battlefield Tours will also work.

Email from that domain will now be delivered straight to your Inbox.


Hotmail Live, Windows Live and MSN

In the new Hotmail you must "Mark sender as safe" to enable hyperlinks even in text emails and images in HTML emails.  Entering the email contact in the address book or contacts no longer whitelists the sender.  To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things:

  1. Check the "Junk" folder if you do not see the Preferred Customer Email List in your inbox.
  2. Click the "Mark as safe" link.
  3. Add newsletter@vietnambattlefieldtours.com to your Safe List

Mark Sender as Safe

Attachments, pictures, and links in this message have been blocked for your safety.       Show content

Vietnam Battlefield Tours - newsletter@vietnambattlefieldtours.com - Preferred Customer Email List

From: newsletter@vietnambattlefieldtours.com       You may not know this sender. Mark as safe | Mark as unsafe
Sent: Thu 6/14/10 12:00 AM
Reply-to: newsletter@vietnambattlefieldtours.com

  1. Click "Show content" to view the body of the email if it contains images and HTML.
  2. Click "Mark as safe.
  3. Vietnam Battlefield Tours will now be added to your list of "Safe senders.

Manually Add to Safe List

  1. Click "Options" in the upper right corner of your Hotmail screen.
  2. In the Body of the page under "Junk e-mail" click the link "Safe and blocked senders."
  3. Click the link "Safe senders."
  4. Enter the email address "newsletter@vietnambattlefieldtours.com."
  5. Click "Add to list."


Yahoo

If you’re not receiving email you are expecting, there are two things you can do:

  1. Use the "Not Spam" button in your Bulk folder.
  2. Create a Filter to automatically send email from certain domains to your Inbox.  This is the only way to really ensure delivery.

Report as "Not Spam"

  1. Check your Yahoo! Bulk folder.
  2. If you see the email from Vietnam Battlefield Tours, highlight it and click "Not Spam.
  3. This does not guarantee that your mail will be delivered in the future, but it does help.

Create a Filter

  1. Click "Options" in the top right navigation bar.
  2. Select "Mail Options" from the list that drops down.
  3. Choose "Filters" located on the left side of the page.
  4. Click the "Add" button on the Filters page.
  5. Choose the field you want to match in the incoming message. For example, "header" or "to."
  6. Choose the criterion by which you want a match to be made, such as "contains."
  7. Enter the text string to compare.  For example: from Vietnam Battlefield Tours.
  8. Choose the destination folder to which you would like the message delivered.  For example: Inbox.


Gmail

To make sure email gets delivered to your inbox, you must add the email address newsletter@vietnambattlefieldtours.com to your contacts list.

  1. Click the drop down arrow next to "Reply" in the upper right side of your inbox screen.
  2. Click the "Add Vietnam Battlefield Tours to Contacts List" from the list that appears.
  3. You will now see Vietnam Battlefield Tours appear under the link "Contacts" on the left side of the page.
  4. Click the link "Contacts" and the in the "Search Contacts" form field.
  5. Now you can select to move Vietnam Battlefield Tours to a contact list of choice and edit any details.


Earthlink

If you are not receiving email at Earthlink, there are two actions you can take.

  1. Check "Suspect Email" folder.
  2. Add to your address book.

With Earthlink, if you have SpamBlocker turned on, suspect messages are automatically send to your Suspect Email folder if the domain is not in your address book.

Suspect Email Folder

  1. While in the "Suspect Email" folder, if you see Vietnam Battlefield Tours...
  2. Select the "Move to Inbox and Add Contact option from the pull down menu.
  3. This will add newsletter@vietnambattlefieldtours.com to your Address Book for future email delivery assurance.

Address Book Inclusion

  1. Open the email.
  2. Click "Add to Address Book" in the email header.
  3. Use the "Address Book Editor" to verify the sender's contact details and click "Save."
  4. Fill in newsletter@vietnambattlefieldtours.com as the email address of the sender.
  5. Any mail sent with the same domain (right of the @ sign) will now be delivered to your Inbox.


AT&T

  1. Open the email message from the sender you want to add to your address book.
  2. Click on the "Save Address" link (below) next to the "From Address".
  3. Check the "Add to Contacts" box (below) and click "Save".


Comcast

  1. Click on the "Save Address" link at the top of this message (it's next to From Address).
  2. For the field titled First Name, please enter Vietnam Battlefield Tours.
  3. Then click "Save Entry" and you're all done.


Outlook 2003 (or higher)

Because of the various email platforms that can work with Outlook, it is tricky to tell you how to receive all email to your Outlook inbox.  We can tell you however, how to make sure you can see all the emails you receive as they were intended to be seen - with images.  If a company is not in your address book or "Safe Sender" list, your HTML images will not display.

To have HTML display correctly, users can:

  1. Change their automatic download settings.
  2. Add sender to your address book.
  3. Add your email or domain to their approved sender list.

To change settings:

  1. Right click on a non-displaying image in an HTML email.
  2. Choose "Change automatic download settings" option.
  3. When the popup comes up, uncheck the first box in the list that says "don’t download pictures or other HTML content automatically."
  4. Click "OK."

To add sender to address book:

  1. Open the email.
  2. Right click on the from address.
  3. Choose "Add to contacts" option.

To add domain to safe sender list:

  1. Right click on a non-displaying image in an HTML email.
  2. Choose "Add the domain to the safe sender list" option.


Mozilla Thunderbird

  1. Click the "Address Book" button.
  2. Make sure the Personal "Address Book" is highlighted.
  3. Click the "New Card" button. This will launch a New Card window that has 3 tabs: Contact, Address and Other.
  4. Under the Contact tab, copy and paste the "From address, newsletter@vietnambattlefieldtours.com into the email dialogue box.
  5. Click "OK."


Blackberry

  1. Scroll up to the message header
  2. Get to the field where their name is listed, click the Berry button and then click Show Address.
  3. Select and copy that newsletter@vietnambattlefieldtours.com to the clipboard.
  4. Go into "Address Book and find the user.
  5. Select "Save."
  6. Click to edit it, and then click the Berry button to add another email address Paste it in and click Save.


Norton AnitSpam

  1. Start up Norton AntiSpam.
  2. Click the "Status & Settings" tab.
  3. Click "AntiSpam."
  4. Click "Configure."
  5. Click "Allowed List tab."
  6. In the "Email Address" box, enter newsletter@vietnambattlefieldtours.com.
  7. Click "OK."
  8. Click "OK."


McAfee SpamKiller

  1. Select "Friends" from the McAfee SpamKiller sidebar.
  2. Click Add a friend.
  3. Make sure All users at a domain is selected under Friend type:
  4. Type the domain name you want to whitelist under Address
  5. To whitelist all our newsletters, type<
  6. Click "OK".
  7. Click "OK".


Barracuda Networks

The Barracuda Spam Firewall is a popular spam filtering solution.  Barracuda uses several algorithms and processes to determine whether emails are spam.  Occasionally, it will mark a legitimate message as spam.  There are two methods to whitelist email senders so that the firewall will not quarantine future email.

Whitelist Quarantined Senders

  1. Open your email client.  Barracuda should send you a summary each day listing quarantined items.  Choose the most recent Barracuda email message.
  2. Locate the email from Vietnam Battlefield Tours and the sender email address newsletter@vietnambattlefieldtours.com that you do not want quarantined in the future.
  3. Click on the word "Whitelist," which is in green print to the right of the email title. This will open your list in a web browser.
  4. Click the box to the left of the email that you would like to whitelist.  At the top of the page, click "Whitelist."  Barracuda will not block or quarantine the sender whose email address appears on the whitelist.

Whitelist Senders and Domains

  1. Open your web browser.  Navigate to your company's Barracuda firewall homepage.
  2. Click on the "Block/Accept" tab.
  3. Choose "Sender Domain Block/Accept." Enter the domain name from newsletter@vietnambattlefieldtours.com to whitelist.  For example, you can enter aol.com to allow all AOL addresses.  You may enter a comment to remind you why you allowed this domain.
  4. Click "Add."
  5. Click your mouse on the "Email Sender Block/Accept" tab.  Enter the email address of an individual sender that you want to whitelist, such as "newsletter@vietnambattlefieldtours.com" Include a comment.
  6. Click "Add."  In the future, Barracuda will not block emails from this sender.


Trend Micro

If you received an email message that was incorrectly moved to the Spam Mail folder by the Anti-Spam Toolbar you can prevent this from occuring in the future.

The Anti-Spam Toolbar detects spam by looking for certain keywords in the email's subject or body and matching it with the anti-spam pattern file.  Occasionally, it may detect what you consider legitimate email as spam.

To prevent this from occurring you can do either of the following:

  1. Add the sender to the list of Approved Senders
  2. Decrease the Spam Email Filter Strength

Note: You can also select the email and click Not Spam to report it to Trend Micro.  However, this feature serves only as a reference when we develop our spam database, and it may not have an effect on how the toolbar detects spam.

Add the sender to the list of Approved Senders

  1. Open Microsoft Outlook or Outlook Express.
  2. Click the "Spam Mail" folder then select the legitimate email detected as spam.
  3. Click "Approve Sender" on the toolbar.
  4. Click "Yes" when the confirmation message appears.
  5. Decrease the Spam Email Filter Strength.

Add the sender to the list of Approved Senders

  1. Open Microsoft Outlook or Outlook Express.
  2. Click "Trend Micro Anti-Spam" then click "Settings".
  3. On the Spam Filter tab, move the slider bar to select a lower filter strength.
  4. Click "OK" to save your settings.


Cloudmark SpamNet

  1. Select Cloudmark | Options... from the Cloudmark SpamNet toolbar in Outlook.
  2. Click "Advanced".
  3. Go to the "Whitelist" tab.
  4. Click the "Add" button.
  5. Type: "newsletter@vietnambattlefieldtours.com"
  6. Click "OK."
  7. Click "OK."
  8. Click "YES."
  9. Click "OK."


Mailblocks

  1. Click the "Addresses" tab.
  2. Click "New."
  3. Type: newsletter@vietnambattlefieldtours.com
  4. Make sure "Accept Mail From This Address" is selected under Receiving Options.
  5. Uncheck "Display in People Picker" under Other options.
  6. Click "Submit."
  7. Click "OK."


MailShield

  1. Click "Friends" from the toolbar
  2. Click Click "Add."
  3. Type: newsletter@vietnambattlefieldtours.com
  4. Click "OK."


MailWasher

  1. Click "Tools", then Blacklist & Friends.
  2. Click "Add"... on the right, the Friends list side.
  3. Make sure "Plain email address" is selected.
  4. Type: newsletter@vietnambattlefieldtours.com
  5. Click "OK."
  6. Click "OK."


Oddpost

  1. Check your "Probably Spam" folder.
  2. If you see that Preferred Customer Email List was incorrectly filtered out.
  3. Select it, Click the "Move to Inbox and Mark as Not Spam" button.


SpamAssassin

  1. Add the following entry to your user_prefs file, which is found in the .spamassassin subdirectory on your web/mail server.
  2. whitelist_from newsletter@vietnambattlefieldtours.com
  3. Save the user_prefs file or move the updated copy to your .spamassassin subdirectory


SPAMfighter

Highlight the email from Vietnam Battlefield Tours with the email address newsletter@vietnambattlefieldtours.com to Whitelist.

Click "More" in the SPAMfighter Toolbar and select "Whitelist."

Here you can choose if you want to Whitelist the email address newsletter@vietnambattlefieldtours.com or the whole domain.

To be sure that all emails from people in your Outlook contacts get through to you, you can import and Whitelist them.

To do this, follow these steps:

  1. Click "More" in the SPAMfighter toolbar.
  2. Then "Options"
  3. Then "Filter settings"
  4. Then "Blacklists & Whitelists."
  5. Then "Whitelist email address"
  6. Then "Import."
  7. Select your "Address Book" and click on "Check all"
  8. Click "Add"
  9. Click "Apply"

If you get a pop-up box offering you to upgrade to SPAMfighter Pro it is because you have exceeded the limit of 100 addresses.  You can fix this by buying SPAMfighter Pro or by deleting some of the addresses in your Black/White list.  If you want delete addresses, please go to:

  1. Click "More" in the SPAMfighter toolbar.
  2. Then "Options."
  3. Then "Filter settings"
  4. Then "Blacklists & Whitelists"


Spam Arrest

  1. Open Spam Arrest
  2. Add the sender email address newsletter@vietnambattlefieldtours.com to your authorized senders list.


ChoiceMail

  1. Open ChoiceMail
  2. Click on the "Senders "tab
  3. Choose "Approve another Sender"
  4. Type in the sender email address newsletter@vietnambattlefieldtours.com.
  5. Click on "OK."


SpamButcher

  1. Click the "Configure" button.
  2. Go to the "Known Senders tab.
  3. Click Add under "Known Good Senders and Recipients."
  4. Type: newsletter@vietnambattlefieldtours.com
  5. Click "OK."
  6. Click "OK."


Spameater Pro

  1. Click "Filters" from the sidebar.
  2. Click the "Approved Senders tab.
  3. Click "Add Filter."
  4. Type: newsletter@vietnambattlefieldtours.com under Address.
  5. Choose "Full Email Address" under Address Type.
  6. Select "Email Domain."
  7. Click "OK."


Spam Inspector

  1. Select Spam Inspector
  2. Then "Manage Friends List" from either the Spam Inspector toolbar or from the Outlook menu.
  3. Make sure Email is selected under "Add a New Friend."
  4. Click the ">>" button.


Spam Interceptor

  1. Follow the Trusted link under Authentication Lists.
  2. Enter the email address: newsletter@vietnambattlefieldtours.com.
  3. Click "Add."


SpamPal

  1. Click on the SpamPal system tray icon with the right mouse button.
  2. Click "Add to Whitelist" from the menu.
  3. Type: newsletter@vietnambattlefieldtours.com.
  4. Click "Add."


SpamSleuth

  1. Select File, then Configure.
  2. Go to the Friends category.
  3. Make sure Active is checked.
  4. Type: newsletter@vietnambattlefieldtours.com on a line by itself in the entry field.
  5. Click "OK"


Other Spam Filters Not List Above

If Preferred Customer Email List is being filtered, try adding newsletter@vietnambattlefieldtours.com to your Address Book or Contact list.

If messages continue to be sent to your junk folder contact your ISP or spam filter application support and ask how to whitelist newsletter@vietnambattlefieldtours.com.

"Vietnam Battlefield Tours" uses One-Click Unsubscribe, which, upon your request, guarantees the removal of your email address from this mailing list.  In every email you receive, there will be a link to unsubscribe or change/update your interests and information.  Your privacy is very important to us.

VIETNAM Battlefield Tours   -    5150 Broadway St. #473   -    San Antonio, TX 78209-5710   -    Phone: 1-210-568-9500   -   Toll Free: 1-877-231-9277
Copyright © 2006 - 2016      VIETNAM Battlefield Tours      All rights reserved.